These Terms govern your use of brakesonthego.co and the services provided by ScalifyAI LLC, doing business as Brakes on the Go ("we", "us", "our"). By requesting a quote, booking a job, or using this website, you agree to these Terms.

Our service

We are a mobile automotive repair service. We travel to your home, workplace, or another location you specify within the Charlotte, NC metro area and perform brake and related repair work on site.

Quotes and pricing

Prices shown on this website are starting prices and are not a guaranteed quote. Your actual price depends on your vehicle and the work required, and is given to you by phone before any booking. Once we give you an all-in price for agreed work, that price includes parts, labor, and travel, and will not change unless the scope of work changes with your approval.

If we find a problem outside the agreed work, we will tell you before proceeding. You decide whether to approve the additional work. You will not be charged for work you did not approve.

Deposits, payment, and cancellation

• A $25 deposit reserves your appointment and is applied to your final total.
• The balance is due on completion, after you have had a chance to look over the work.
• Payments are processed through Square.
• Except for the special offers described below, you may cancel or reschedule with at least 24 hours' notice and your deposit is refunded or carried to the new date. For cancellations inside 24 hours, or if we arrive and cannot access the vehicle, the deposit is retained to cover the reserved time.
• If we cancel or cannot complete the work, your deposit is refunded in full.
• Special offers that require ordered parts. Some offers, such as our discounted pads-and-rotors special, require us to order parts from the manufacturer specifically for your vehicle. For these bookings, the $25 deposit becomes non-refundable once the parts have been ordered and your appointment has been confirmed, regardless of how much notice you give. If you need to reschedule, we will carry the deposit to your new date. If we cancel or cannot complete the work, your deposit is refunded in full.

Three-hour guarantee (per axle)

If the agreed brake work takes longer than three hours per axle from the time we begin, all labor charges come off your total automatically and you pay for the parts only. You do not need to ask for it. The guarantee covers the agreed scope of work only. It does not apply to delays caused by additional work you approve mid-job, seized or damaged components discovered during disassembly, waiting on a part you asked us to source, weather that makes work unsafe, or lack of access to the vehicle.

Price match

We will beat a written quote from another repair shop in the Charlotte metro area for the same work on the same vehicle using the same class of parts. The quote must be current, verifiable, and presented before we begin work. We may decline to match quotes that are not comparable in scope or parts quality.

Workmanship and parts warranty

We warrant our workmanship and the parts we supply for as long as you own the vehicle. If a part we supplied fails due to a defect, or a component we installed fails because of how it was installed, we will repair or replace it at no charge for parts or labor.

This warranty does not cover:

• Normal wear: brake pads and rotors are wear items and will need replacing again in time
• Damage from accidents, abuse, racing, towing beyond the vehicle's rating, or off-road use
• Damage caused by other repairs, other shops, or work you performed yourself
• Failures of components we did not supply or install
• Parts you supplied: we warrant our installation of them, but the parts themselves are your responsibility
• Pre-existing conditions we identified and you declined to have repaired
• Pre-existing conditions: rust, corrosion, wear, or damage on parts of your vehicle that we did not replace, and any failure of those parts after our service. These parts include, but are not limited to, calipers, caliper brackets, caliper slides and pins, brake hardware, hubs, wheel bearings, wheel studs and lug nuts, brake lines and hoses, ABS sensors, and backing plates. This also covers wear or damage to the new parts we install when it is caused by one of these existing conditions, such as a seized caliper or rusted hardware

Warranty service is performed by us. Repairs made elsewhere without our agreement are not reimbursed.

Your responsibilities

• Provide a location that is flat, paved, and safe to jack and support a vehicle, with room to work around it.
• Make sure we have permission to work at that location. Some apartment complexes, HOAs, and business lots prohibit on-site repair; confirming this is your responsibility.
• Provide access to the vehicle and its keys at the agreed time.
• Tell us about known issues, modifications, or aftermarket parts on the vehicle.

We may decline or stop work if a location is unsafe, if the vehicle's condition makes the repair unsafe, or if we lack a tool or part the specific vehicle requires. If that happens before work begins, your deposit is refunded.

Text message terms

We run two separate text message programs. They have separate consent boxes on our form, and agreeing to one does not enrol you in the other. You can join either, both, or neither.

• Service messages (customer care): your quote, appointment confirmations and reminders, arrival updates, and follow-up about completed work.
• Marketing messages (promotional): seasonal specials, discounts and offers.
• Opt-in: You join a program by checking its own box on our quote form, by texting us first, or by giving us your number and permission directly for that purpose. Your consent applies only to the program you agreed to and only to Brakes on the Go. It is not transferable or assignable to anyone else. Consent is not a condition of any purchase.
• Message frequency: Message frequency varies.
• Cost: Message and data rates may apply.
• Opt out: Reply STOP to any message to stop receiving texts. You will get one confirmation message and then no further messages. You can also ask us to remove you from one program while staying on the other. Just tell us which.
• Help: Reply HELP for help, or contact us at eddie@brakesonthego.co or 980-257-9756.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: See our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

Limitation of liability

To the fullest extent permitted by North Carolina law, our total liability for any claim arising from our services is limited to the amount you paid us for the work in question, except where the law does not allow that limit. We are not liable for indirect or consequential losses such as lost wages, missed appointments, rental vehicles, or towing, except where caused by our negligence and not excludable by law. Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

Website content

Photographs of completed work on this site are of vehicles we actually serviced, published with the customer's permission. Prices, service areas, and guarantees may change; the version on this page at the time you book is the one that applies to your job.

Governing law

These Terms are governed by the laws of the State of North Carolina. Any dispute will be brought in the state or federal courts located in Mecklenburg County, North Carolina.

Changes to these terms

We may update these Terms. The date at the top of this page shows when they last changed. Changes do not apply retroactively to work already booked.

Contact us

ScalifyAI LLC d/b/a Brakes on the Go
Charlotte, North Carolina
eddie@brakesonthego.co
980-257-9756