This Privacy Policy explains how ScalifyAI LLC, doing business as Brakes on the Go ("we", "us", "our"), collects, uses, and protects information when you use brakesonthego.co, request a quote, or exchange text messages with us.

Who we are

ScalifyAI LLC d/b/a Brakes on the Go, a mobile automotive repair service operating in Charlotte, North Carolina and the surrounding metro area. Contact: eddie@brakesonthego.co or 980-257-9756.

Information we collect

We collect only what we need to quote and perform your service:

• Information you give us: your name, mobile phone number, vehicle year/make/model, the location where the vehicle will be serviced, and any description of the problem you share.
• Service records: the work performed on your vehicle, parts used, and dates of service.
• Payment information: deposits and payments are processed by Square. Square handles your card details directly. We never see or store your full card number.
• Messages: the content of text messages and calls between you and us.

This website does not run advertising trackers or third-party analytics, and it does not use cookies to profile you.

How we use your information

• To contact you with a quote and to schedule your appointment
• To send appointment confirmations, reminders, and arrival updates
• To perform the repair and keep a record of the work for warranty purposes
• To take payment and issue receipts
• To respond to questions, warranty claims, and follow-up about your service
• To meet legal, tax, and accounting obligations

Text messaging and your mobile information

We send text messages only to people who have given us their number for that purpose: by checking a consent box on our quote form, by texting us first, or by telling us directly during a call or appointment.

We run two separate text programs and ask for consent to each one separately: service messages (your quote, appointment confirmations and reminders, arrival updates, follow-up about your job) and marketing messages (seasonal specials and offers). Agreeing to one does not enrol you in the other, and your consent applies only to the program you agreed to and only to us. It is never transferred or assigned to another business.

When you give consent we record which program you agreed to, the exact wording you were shown, and the date and time, so that both of us have an accurate record of what was agreed.

Message frequency varies. Message and data rates may apply. You can stop messages at any time by replying STOP, and you can reach us for help by replying HELP or contacting us at the phone number or email above. Opting out of text messages does not affect your ability to book or receive service. We will simply call you instead.

Who we share information with

We do not sell your personal information, and we do not sell or rent your phone number to anyone. We share information only in these limited cases:

• Service providers who help us operate: for example Square for payment processing, our telephone and messaging providers for calls and texts, and parts suppliers when a part must be ordered for your vehicle. These providers may only use the information to perform that service for us.
• When the law requires it: in response to a valid legal request, or to establish or defend a legal claim.

As stated above, text messaging opt-in data and consent are never shared with any third party for any purpose other than delivering the messages you asked for.

How we protect your information

We keep customer records on password-protected devices and accounts, limit access to the people who need it to do the work, and use reputable providers who encrypt data in transit. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security.

How long we keep it

Because we offer a lifetime workmanship warranty, we keep service records for as long as they may be needed to honor that warranty. Quote requests that do not turn into a booking are deleted within twelve months. Records needed for tax or accounting purposes are kept as long as the law requires.

Your choices and rights

• Stop texts: reply STOP to any message.
• Access or correct: email us and we will tell you what we hold about you and fix anything inaccurate.
• Delete: email us and we will delete your information, except records we must keep for warranty, tax, or legal reasons.

Send any of these requests to eddie@brakesonthego.co. We respond within 30 days.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting how we use your information will be communicated to you directly where we have a way to reach you.

Contact us

ScalifyAI LLC d/b/a Brakes on the Go
Charlotte, North Carolina
eddie@brakesonthego.co
980-257-9756